Gaya APA

Flagg, D. (2009). Surviving Dreaded Conservations: Talk Through Any Difficult Situation at Work (1). New York: McGraw-Hill Companies.

Gaya MLA

Flagg, Donna. "Surviving Dreaded Conservations: Talk Through Any Difficult Situation at Work". 1 New York: McGraw-Hill Companies, 2009. Hardcopy (Textbook).