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Program Keluarga Harapan Payments Through Alternative Channels: Strategy And Key Requirements
Program Keluarga Harapan (PKH) is a Conditional Cash Transfer programme that delivers benefits to 2.3 million families in Indonesia. Payments to these families are currently made through a manual process involving the Indonesian Post Office. This paper discusses the opportunities and considerations in evaluating alternative payment mechanisms and recommends a strategy for moving to payment methods that are more efficient for the programme, easier to access for beneficiaries and provide the potential for financial inclusion through savings accounts or other financial instruments such as pre-paid cards or mobile money.
This strategy would involve an evolutionary process that must address not only payment technology issues, but also a shift from a “managed” disbursement process, whereby beneficiaries rely heavily on facilitators in order to access their benefit funds, to a “self-service” process, in which beneficiaries are able to select the most appropriate time, place and method to access their funds. The paper also proposes key principles and a requirements matrix to be considered when selecting payment mechanisms.
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